Terms & Conditions

OBSERVE: Casino operations require clear definitions of legal and operational terms to minimize ambiguity.

Operator: The entity responsible for managing and operating the-ville.casino, licensed by the Queensland Office of Liquor and Gaming Regulation (OLGR), headquartered at Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia.
User: Any individual who accesses, browses, registers an account, or otherwise uses the-ville.casino platform.
Player: A User who has successfully registered an account and participates in gambling activities on the-ville.casino.
Bet: Any monetary stake placed by a Player on games of chance offered at the-ville.casino, including but not limited to slots, tables, and live casino games.
Wager: The total amount of money risked by a Player on casino games or promotional offers, including cumulative bets required for bonus activation or withdrawal.
Bonus: Any promotional credit, free spins, cashbacks, or other incentives made available to Players by the Operator subject to specific conditions.
Game: Any digital, live, or virtual gambling product offered at the-ville.casino.
KYC (Know Your Customer): Mandatory identification and verification process required under AU gaming laws to ensure legal compliance and fraud prevention.

EXPAND: Definitions harmonize legal language, supporting enforceability and user comprehension.
REFLECT: Explicit terminology ensures these Terms apply unambiguously throughout the-ville.casino.

Account Registration

OBSERVE: Compliance with AU laws (minimum age 18), KYC requirements, user duties under theville's operational licence.

Eligibility: Users must be at least 18 years old and residents of permitted regions. Providing false age or identity information is strictly prohibited and may lead to account termination and reporting to regulatory authorities.
Registration Procedure:
- Users must complete the registration form on the-ville.casino, providing accurate name, date of birth, address in Australia, email, and phone.
- Email verification is mandatory. Users will receive a confirmation link to activate their account.
- Following registration, Players must submit valid identification documents (e.g., government-issued photo ID, proof of address) in compliance with the KYC obligations per OLGR and AU anti-money laundering legislation.
User Obligations:
- Players are responsible for ensuring all registration information is current, complete, and accurate. The Operator may require periodic re-verification.
- Users must securely maintain login details. Sharing account access or credentials with others is prohibited.
- It is a Player's responsibility to promptly update theville with any changes to contact or identification details.
Account Limitation & Security: Each Player is permitted a single account. Duplicate or fraudulent accounts may be suspended or closed with or without prior notice. The Operator reserves the right to restrict, block, or terminate accounts in the event of suspected illegal activity, breach of Terms, or regulatory requirements.

Regional Compliance Note: Account verification and monitoring adhere to all state and federal AU regulations, including the Interactive Gambling Act 2001 and AML/CTF rules.

Betting & Gameplay Rules

OBSERVE: AU gaming regulations require clear directives on permitted and prohibited gaming conduct, betting parameters, and operational fairness.

Bet Placement:
- Minimum and maximum bet amounts are determined by each game's published rules and may change at theville's sole discretion.
- Types of bets follow the game mechanics and may include single line, multi-line, table, or live dealer bets. Games and betting types are described in detail on the-ville.casino.
Cancellation and Modification:
- Bets may not be cancelled or modified once accepted by the operator unless a technical fault or regulatory violation is proven.
- Theville reserves the right to void bets and withhold payouts in cases of obvious error, system malfunction, or prohibited conduct.
Conduct in Live Casino and Chats:
- Users must adhere to respectful and lawful behaviour in all interactions. Use of abusive, threatening, insulting, offensive, or discriminatory language is strictly prohibited and may result in immediate suspension.
- Fraud, collusion, use of bots or automation, manipulation, or any form of cheating is forbidden. Suspected violations may be reported to AU regulatory authorities.

REFLECT: These provisions ensure player integrity and compliance throughout all betting and gaming activities at the-ville.casino, per licensing obligations.

Bonus Terms

OBSERVE: AU regulations enforce strict standards for bonus transparency, wagering requirements, and fair promotion.

Bonus Activation:
- Bonuses are credited at theville's discretion, triggered by deposit, registration, or promotional activity.
- Eligibility, activation criteria, expiry dates (extended until at least 31 December 2025 where applicable), and instructions are detailed in individual promotional materials.
Wagering Requirements:
- Bonus funds are subject to wagering requirements, typically specified as a multiple of the bonus or deposit amount (e.g., "20x wager"). Withdrawals before wagering completion may result in forfeiture of bonus and winnings.
- Timeframes for meeting wagering requirements are defined within each promotion and will not be less than 7 days and not more than 60 days, unless otherwise specified.
Prohibited Actions & Games:
- Use of multiple accounts, bonus stacking (combining multiple promotions), or attempts to misuse bonus structures is strictly forbidden and may result in loss of bonus, winnings, or account closure.
- Not all games contribute equally towards wagering requirements. A list of excluded games is provided at the-ville.casino and may be amended upon notice.
Promotion Stacking Policy:
- Only one promotion or bonus may be active per account at any time, unless otherwise expressly confirmed in writing by theville.

EXPAND: All bonus activities are transparently monitored and enforced per Australian Consumer Law and OLGR guidelines.
REFLECT: Detailed terms shield both operator and player from unfair practices or disputes regarding promotional offers.

Payments & Withdrawals

OBSERVE: Payments must comply with AU anti-money laundering regulations, digital transaction standards, and user transparency obligations. All monetary values are specified in AUD unless otherwise noted.

Deposit Methods:
- Users may deposit funds using approved debit/credit cards, e-wallets, or other payment methods as listed on the-ville.casino. Acceptance of new or alternative methods is subject to regulatory approval and notice.
- Third-party payments are strictly prohibited. All deposits must originate from an account in the registered Player's name.
Withdrawals:
- Withdrawals must be requested via the account dashboard, to the originating payment method or as otherwise permitted by AU law. Withdrawal requests may be subject to verification and processing time frames of 1-5 business days.
- Minimum and maximum withdrawal limits apply, as stated in the cashier section of the-ville.casino, with daily/monthly caps in line with responsible gambling regulations and internal risk controls.
Fees and Processing Times:
- Theville does not charge deposit or withdrawal processing fees except as clearly disclosed.
  Any applicable fees from third-party financial institutions are the Player's responsibility.
- Processing delays may occur during KYC reviews, regulatory compliance checks, or system maintenance, with notification provided to the Player.
Refunds & Bonus Reversals:
- Refund requests, including for unresolved or cancelled bets, are assessed case-by-case in accordance with OLGR and Australian Consumer Law.
- If a bonus is revoked or a Player breaches bonus terms, the Operator may reclaim bonus funds or withhold winnings arising from such bonuses.

Regional Compliance Note: The Operator ensures adherence to AU AML/CTF legislation, with proactive reporting of suspicious transactions. Theville's practices are independently audited and valid under the Casino Operation License (Queensland) until 2025.

Limitation of Liability

OBSERVE: Operator liability is regulated under AU law, limiting exposure except for consumer statutory rights.

Operator's Obligations: Theville is committed to delivering games in a fair and secure manner and ensuring all game results are determined by certified and regularly audited systems.
Liability Exclusions:
- Theville does not guarantee uninterrupted access to the-ville.casino and is not liable for system outages, technical failures, telecommunications breakdowns, or any indirect or consequential losses arising from force majeure or circumstances beyond its reasonable control.
Maximum Compensation: The total liability of the Operator to any Player, whether in contract, tort, or otherwise, shall be limited to the value of the bet or wager that gave rise to the liability, except where prohibited by law.
Statutory Rights: Nothing in these Terms excludes, restricts, or modifies any rights or remedies conferred by the Australian Consumer Law which cannot be excluded, restricted or modified by agreement.

REFLECT: These limitations provide essential legal protection under the AU context, aligning with both statutory and consumer law requirements.

Intellectual Property Rights

OBSERVE: Intellectual property rights over content, trademarks, and software are regulated under AU copyright law and the Operator's internal policies.

All site content, design elements, trade marks, logos, images, text, software, and game mechanics on the-ville.casino are the exclusive property of the Operator or its licensed partners.
Users are not permitted to copy, reproduce, republish, transmit, distribute, or create derivative works based on site content without explicit written permission from the Operator and/or original copyright holders.
Any unauthorized use of proprietary materials may result in civil or criminal liability under applicable AU laws.

REFLECT: These notices protect both Operator interests and compliance with AU intellectual property statutes, with clear boundaries for User conduct regarding site material.

Privacy & Data Protection

OBSERVE: All personal information is processed in accordance with the Operator's Privacy Policy, Australian Privacy Principles (APPs), and relevant state and federal privacy legislation.

By registering and using the-ville.casino, Users consent to the collection, use, and processing of their data as set out in the site's Privacy Policy.
Personal data is secured using industry-standard encryption and security measures. Access to User data is limited to authorised staff and in strict accordance with legal and regulatory obligations.
For full information on your data rights, collection practices, and complaint mechanisms, refer to the Privacy Policy available at the-ville.casino.

REFLECT: These clauses meet all legislative requirements, ensuring transparent data handling aligned with AU privacy law.

Changes to Terms

OBSERVE: Regulatory best-practice and Australian Consumer Law require notification for contractual amendments.

The Operator may revise these Terms periodically. All material changes will be notified to Players in advance via email and/or a prominent site banner at the-ville.casino.
Continued use of the-ville.casino after update constitutes acceptance of revised Terms. If a User disagrees with any changes, they may discontinue use immediately and request account closure with withdrawal of remaining funds (subject to standard withdrawal and verification procedures).

REFLECT: Transparent update mechanisms protect User autonomy and maintain regulatory harmony with AU contractual amendments law.

Termination & Suspension

OBSERVE: AU regulations and industry standards permit account suspension or closure for specific breaches or regulatory obligations.

Grounds for Suspension/Termination:
- Breach of these Terms, fraud, attempted or actual money laundering, self-exclusion requests, regulatory instruction, provision of false or misleading information, or inactivity exceeding 24 months.
Procedure:
- Theville will notify Users in writing regarding any suspension or closure and provide the grounds where legally permissible.
- Players may appeal a closure decision via written request to [email protected], attaching identification for verification, within 30 days of notice.
Refund of Funds:
- Upon legitimate account closure, undisputed funds in the account (minus any applicable fees or forfeited bonuses) will be returned to the original payment method, subject to KYC and legal compliance checks.

REFLECT: Fair and transparent procedures ensure player protection and the Operator's compliance with OLGR guidelines and relevant AU legislation.

Governing Law & Jurisdiction

OBSERVE: Specification of applicable law, jurisdiction, and dispute resolution procedures is mandatory under AU consumer contract laws and Queensland state regulation.

Applicable Law: These Terms are governed by and construed in accordance with the laws of Queensland, Australia and the federal laws of Australia as applicable.
Jurisdiction: Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
Dispute Resolution: Players must in the first instance contact the Operator's customer service ([email protected]) to attempt to resolve any dispute. If not resolved, complaints may be escalated to the Queensland OLGR or an approved alternative dispute resolution (ADR) entity. Arbitration or court processes are available as a final step if other avenues fail.

REFLECT: These provisions safeguard lawful redress while supporting enforceable dispute resolution within the AU framework.

Contact Information

OBSERVE: Legal transparency and AU consumer law require accessible points of contact for regulatory and user enquiries. Company, regulatory, and operational details included based on provided data.

Operator:: theville (the-ville.casino; Operated by Morris Group)
Registered & Head Office:: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Email (General Enquiries):: [email protected]
Official Website:: https://the-ville.casino
Mailing Address:: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Phone:: Not specified
Chief Executive Officer:: Tim Richardson
Licensing & Regulation:: Casino Operation License (Queensland), issued by Queensland Office of Liquor and Gaming Regulation (OLGR), valid until 2025
Author (Legal Content):: Samantha McIntyre

REFLECT: Contact structures ensure all Players and regulators can reach theville via clearly designated channels for legal, technical, and support enquiries.