Contact Us

At theville, operating at the-ville.casino, we are committed to providing you with secure, transparent, and effective communication, fully aligned with Australian (Queensland) gambling legislation and industry best practices. Below you will find all the necessary information to contact our team, including digital, telephone, and physical channels, ensuring compliance with the Queensland Office of Liquor and Gaming Regulation (OLGR) standards valid through 2025. Your inquiries are handled according to strict confidentiality and data protection requirements under both OLGR policy and Australian law.

Contact Methods & Corporate Details (CCoT Optimized)

• Email Correspondence:
  For general inquiries, you may contact us at [email protected]. All communications will be managed by authorized customer support staff in accordance with our data privacy obligations.
• Physical & Registered Office:
  Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia.
  This address serves as our main office registered with AU authorities. Personal visits must be pre-arranged and comply with OLGR and public access policies.
• Telephone:
  For rapid assistance, our main office phone number will be provided upon request. Alternative expedited support is recommended via live chat or email for documented transaction records in accordance with compliance standards.
• Contact Form:
  Submit your inquiry securely using our electronic contact form below. Please provide your legal name, a valid email address, and a detailed description of your concern.
• Live Chat:
  24/7 live chat operates on the-ville.casino platform, in full compliance with AU remote gambling support standards.
• Key Contacts:
  Chief Executive Officer: Tim Richardson, overseeing operational integrity and regulatory adherence.
  Corporate Author: Samantha McIntyre, responsible for public communications and disclosure compliance.

Compliance, User Protection & Response Commitments (System 2 + LoT)

1. Regulatory Licensing & Information Disclosure:
   the-ville.casino holds a valid Casino Operation License (Queensland), issued by the Queensland Office of Liquor and Gaming Regulation (OLGR), with active validity through 2025. All customer communications may reference licensing status; license number will be disclosed upon request in alignment with OLGR transparency provisions.
2. Procedural Steps for Contacting Support:
   • Complete the digital contact form with all requested information (name, email, and message subject).
   • Alternatively, send detailed communication to [email protected] or use our live chat for urgent matters.
   • For documented complaints or regulatory matters, specify the nature of your inquiry to ensure escalation to our compliance team.
3. Response Times—Best Practice Commitments:
   the-ville.casino is legally obligated to acknowledge all valid customer inquiries within one (1) business day. Live chat and urgent support are available 24/7 for immediate requests, exceeding minimum AU operational standards.
4. User Privacy & Data Security:
   All information provided is handled under Australian Privacy Principles (Privacy Act 1988, as amended), and strictly used for compliance, support, and regulatory purposes. the-ville.casino never shares customer details without explicit legal basis or customer consent.
5. Complaints, Dispute Resolution & Regulatory Escalation:
   • Should your concerns remain unresolved, you are entitled to further escalate any complaint directly to the Queensland OLGR. the-ville.casino provides full transparency, with records of all correspondence maintained until at least the end of 2025 or as required by law.
   • Written complaints may also be submitted at our registered Townsville address, referencing the appropriate department for prompt escalation.

Regional Compliance Note (AU, 2025): All the-ville.casino contact mechanisms are fully adapted to Australian (Queensland) gambling law, including the Casino Control Act 1982 (QLD) and associated OLGR directives. Communications are monitored and may be retained as evidence for regulatory purposes through 2025, ensuring both operator and user protection.

Contact Form (Legally Compliant Digital Submission)